Michael Piperno

Communication Tip: Yes, and…

Workshop and Team-building Fun!

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Many of my clients and friends know that I wanted to be an actor when I grew up.

I actually did a lot of theatre in my younger days, and even have a bachelor’s degree (and teaching certification) in Speech & Theatre Arts.

One of my favorite principles from my training in improvisational theater, or improv for short, is “Yes, and…”. 

It means saying yes to what your scene partner offers, and then building on it. 

I actually teach improv to clients to this day — in fact I do a whole workshop on it! Why?

Getting good at it helps leaders:

  • Think on their feet and respond to unexpected challenges
  • Build trust and rapport with team members and other stakeholders
  • Listen actively and respond thoughtfully
  • Be open to new ideas and unexpected twists
  • Communicate more effectively in both formal and informal settings
  • Be more creative and innovative in problem-solving

It’s a fun program that is both educational and team building in nature. No prior experience with improvisation is necessary. And participants should come ready to step outside of their comfort zones — and have fun!

Want to offer a program like this to people on your team? Let’s talk.

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Before You Cancel That Meeting…

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Your time is valuable. So is the time of the people you lead. That’s why it’s so important to keep your commitments. A big mistake I see leaders make often is breaking commitments with a simple act: cancelling meetings at the last minute.

What does doing so say? One clear message is that you don’t value the time of the people who were expecting to meet with you.

The result? Let’s name a few: frustration, feelings of disrespect, damage to the trust you have with them….

Not good.

Here are some tips.

  • Don’t overcommit. Be mindful of your calendar. Before agreeing to a meeting, make sure that you actually have the time available.
  • Plan time for the unexpected. Every new day brings new opportunities for the unexpected. Be sure you hold time on your calendar for those events, so you don’t need to cancel meetings to address them.
  • Communicate early if you know that you might not be able to make a meeting. This will give the other person a chance to reschedule or find a backup.
  • Be apologetic if you do have to cancel a meeting. There are times when cancelling is truly unavoidable. When that happens, explain the reason for the cancellation and apologize for any inconvenience.

Show your people that you are reliable, and that you value their time by keeping your commitments to meetings. Start and end them on time, too. Doing so will help you build stronger relationships with your team and create a more trusting and productive environment.

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Persevere or Let Go?

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As a business leader, entrepreneur, and human being I’ve had my share of failures.

When I think back on the massive pile of ideas that I’ve tried to turn into businesses over the years, I’m surprised I’ve only failed a few times instead of hundreds. 

The lessons I learned by failing, even though it may have stung pretty badly each time, are lessons I never would have learned if I had never tried. But the biggest lesson has been learning to understand when it’s time to pivot, or even let go.

Failure is part of the road to success: for you, for your team, and for your family. Be flexible when you need to find another path. Be open to a new perspective. And most importantly, be honest with yourself when something is simply not working.

Think about this when you lead or manage your team. How can you make a change that will increase the likelihood of success? What can you let go of that’s holding you back? What can you do to help yourself, and others, get off the path to a truly epic fail?

And remember — when failure happens, how you coach your team through the aftermath can make all the difference.

Henry Ford once said, “The only real mistake is the one from which we learn nothing.” When you can, help your people learn from their failures. And when there is no silver lining or learning, help them put it all behind them and move on.

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Some Thoughts on Career Transitions

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People call me a career transition expert. It’s not a title that I’ve worn with a badge of honor until recent years. Why? 

Because of what other people thought about my journey.

Silly, I know. But it’s true.

People told me I would never be able to do it. Some said I was crazy to leave the security of XYZ job or industry. Others doubted my ability to pivot from where I was to where I wanted to go.

If people’s expectations are doing the same to you, please try to tune that noise out. If you want to make a change, you owe it to yourself to explore it. 

Today, I’m proud to be called a career transition expert and coach. 

Here are a few things I’ve learned through the years. I hope they are helpful.

  • Career transitions take work — and it starts with assessing your risk tolerance. 
  • The next critical step is doing an inventory of your skills and experience and figuring out how they can apply to your next chapter.
  • And the biggest thing you need to do eventually (and this might not come quickly so you need to be patient) is to get your story straight.

Let me underscore how important that third bullet is.

You need to know where you want to go and why and be clear about it in your head. Only then can other people help you. And if you’re mid to senior level in your career, it’s people who will help make a career transition or change happen. Period.

Think about it. If you say to me, “I think I want to make a career pivot, but I’m not sure if I should stay in a large pharma company or if I would be better off figuring out how to get into a leadership role in an early-stage company doing more innovative work.”

Can I help you? Sure, I can listen, give you advice, and coach you to help you figure it out. I can even introduce you to people I know who have made that type of transition who may be willing to talk to you. 

But I can’t introduce you to anyone else in my network who can help you actually make a move until I am clear on what you really want.

But if you say, “I’ve had a great run in big pharma, and now I’m ready to use my skills and experience to help lead an early-stage company. I’m particularly excited about companies doing innovative work in the diagnostics space.”

Now I’m clear. And what immediately comes to mind is at least 3 people I can introduce you to who can help. Actually, just thought of 2 more.

See the difference?

Bottom line — If you aren’t able to clearly tell someone what you want, they can’t easily help you. This is true for career transitions, and anything else in professional life.

Make it easy for them, and you’ll be amazed how many people are willing to jump in and help.

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The Value of Attention

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In today’s fast-paced world, it can be difficult to give our full attention to anything. We are constantly bombarded with stimuli, from our phones to our email to our social media feeds. It’s often challenging to focus on the task at hand, let alone on the people around us.

However, as leaders, it is essential that we are intentional about paying attention. When we give our full attention to others, we show them that we value them and their contributions. We also create a space where they feel safe to share their ideas and concerns.

A few more benefits of giving others our full attention…

  • Builds trust and rapport. When people feel like they are being heard and understood, they are more likely to trust and respect us.
  • Boosts morale. When people feel like their work is important and that they are making a difference, they are more likely to be motivated and engaged. 
  • Improves our own decision-making. When we take the time to listen to others’ perspectives, we are more likely to make decisions that are in the best interests of the entire team and organization.

Here are a few tips for paying better attention:

  1. Be present. When you are interacting with someone, give them your full attention. Put away your phone, turn off your computer, and make eye contact.
  2. Listen actively. Really listen to what the other person is saying, and ask clarifying questions.
  3. Show empathy. Try to put yourself in the other person’s shoes. Understand their perspective and why they might be feeling the way they are.

Paying attention is a skill that takes time and practice. The benefits are well worth the effort. 

Try to pay more attention to how well you pay attention today. If you’re finding that you’re distracted instead of fully committed to a conversation, identify one thing you can do to avoid that in the future.

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The Pursuit of Perfection Causes All Sorts of Problems

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With all the interactions we have with one another each day, it’s not realistic to think that every one of them can be perfect.

You’re not perfect, your team isn’t perfect, and you know what? That’s okay. When we put on the pressure for things to be just right or for everything to work out the way we wish it always would, we set ourselves and our people up for disappointment.

The same goes for when you are preparing for a presentation or speech. Look, most people (if not all) feel some level of nervousness when they speak in public. When I coach presenters and work to help them get to the root of their anxiousness, we often uncover that the fear of being imperfect is the main culprit. It…

  • stops them from being themselves.
  • makes them look and sound nervous.
  • puts up a wall between them and the audience.
  • adds unnecessary pressure.

I get it. Nobody likes to look silly in front of others (well, I don’t mind but that’s a story for another day). And you do need to prepare well in order to present well.

But when we let the pursuit of perfection paralyze us, nobody wins. 

Imagine if everyone — every creative person, every parent, every leader — could offer the gifts they have to share with the world without fearing they’re not good enough, smart enough, or whatever enough. 

Wow, I like that image.

I believe that good communication and leadership require intention, thought, practice, and care. Does that mean all communications must be perfect?

No.

Don’t go for perfect. Aim to make your communication matter to someone.

Then you both win.

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Compassion Is Key

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There are many skills and traits that make a good leader, and I believe that compassion is one that many leaders don’t talk about or leverage enough. 

The ability and willingness to work to understand and empathize with the struggles of others, and to respond with kindness and support, is what we’re talking about here. And research has shown that compassionate leadership can have a range of benefits for teams and organizations. For example, when leaders show compassion towards their team members, they’re more likely to feel valued and supported — feelings that almost surely will increase productivity and engagement (and lower turnover rates).

Compassionate leaders are also willing to be vulnerable with their team members. This means sharing their own struggles and weaknesses, and being open about their own challenges. By doing so, leaders build stronger relationships with their team members, and create a culture of trust and understanding.

If you’re looking to develop a more compassionate approach to leadership, here are some tips:

  • Listen (actively): Take the time to really listen to your team members, and show that you understand their concerns and challenges.
  • Empathize: Try to put yourself in your team members’ shoes, and imagine what it’s like to be in their position.
  • Appreciate: Take the time to recognize and appreciate your team members’ hard work and contributions.
  • Support: When team members are struggling, offer support and guidance to help them overcome their challenges.
  • Be kind to yourself: Remember to practice self-compassion as well, and be kind to yourself as you navigate the challenges of leadership.

Compassion can help build stronger relationships, increase engagement and productivity, and create a more positive workplace culture. 

That’s a win-win for everyone. 

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We Don’t Always Learn From Failure

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There’s a lot of free advice out there these days. From inspirational and “lessons learned” posts on LinkedIn, Twitter, and Instagram, to tips and tricks for living and working better and smarter that land in your email inbox.

Sometimes these messages can make it seem like most people’s lives are perfect.

We know that’s not the case. Yet, as we scroll we can easily start to feel like we don’t measure up. Or that we need to always be positive even when things are not going well.

Mea cupla.

I talk a lot about how I value my failures and am thankful for them. I honestly try my best to see them as opportunities for learning and growth.

Well, guess what? 

Some failures don’t have a silver lining. 

Sometimes they do not give me growth. Sometimes they do not help me move ahead. And when that happens, it really stings.

Because the truth is that failure can result in negative emotions and a lack of motivation that hinder growth and learning.

So, when you or your team fail, don’t sugar-coat it.

If there are lessons to be learned, embrace them. If there are not, call it what it is and do the work to move past it.

Sometimes that work is hard. Don’t be afraid to lean on those you trust for help, and encourage your people to do the same.

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No More New Year’s Resolutions

Resolutions, Change, and the Next 10 Years

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Those of you who know me personally know that I am typically quite thoughtful in my decision-making. I like to spend time thinking through the options in order to make the best decisions I can for all parties involved. However, sometimes my problem is that I want to move too fast once I make a decision. I get excited because I know what I’m doing is right, so I want to get it done right away! That doesn’t always work. 

As I look back on the past two decades, I’ve made a lot of big decisions. And for the most part they’ve been good ones. But the ones that I was more thoughtful and methodical about implementing were the most successful. 

That’s one of the reasons I gave up New Years’ resolutions many years ago. If I want to make change happen in my personal or professional life and I want it to be successful, I know it will take time. It will also take dedication, accountability, and flexibility. It may even take a failure or two before I get it right. Or you know what, I might fail completely. And that’s okay, too. Risk is always part of meaningful change.

What important change will you make this year, or in the next decade? If you’re passionate about it and honest with yourself about the time and effort it needs to be successful, I know you’ll make it happen.

Happy holidays to you and yours! May they be filled with kindness, laughter, love, and warmth.

This is a repost of a piece I wrote several years ago. I through it was timely and worth sharing again.

Photo by Karl Fredrickson on Unsplash

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kindness is a superpower written on brick wall

Don’t Confuse My Kindness with Weakness

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We all have extreme power in our ability to choose how we listen, how we react, and how we treat others. Kindness, I believe, is one of our most powerful tools. It is free, and is an incredible investment in ourselves and in others.

A business associate of mine recently called me a “softie” when he perceived my approach to a challenge in a way that did not resonate with him. I corrected him. “No, I’m not a softie. I’m a kind person, and there is a big difference. Please don’t confuse my kindness with weakness.” 

Being kind does not mean you’re afraid to make hard choices or that you must avoid opposition or conflict. Rooting yourself in kindness simply means that you treat people with the respect that they deserve, and that helps ensure the outcome of even the most difficult situation is as good as it can be. 

No person has ever left this earth with a perfect score. We all make mistakes, mishandle situations, and let our emotions cloud our judgement from time to time. Let’s be more kind to each other when we stumble. 

One of my favorite quotes is from Maya Angelou. She said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

You can never go wrong by being kind. Doing so diffuses tension and helps others avoid feeling defensive. Even in the most difficult conversations, when you show the other person that you care, you make your communications more tailored to their needs—and more effective.

When we remember to be kind we act in a way that invites others to do the same. And that’s infectious.

Photo by Andrew Thornebrooke on Unsplash

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